See What Others Say!

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See What Others Say!
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SimpleUpdates has several support packages available. Getting started is a snap, and we are here to support you each step of the way. We provide phone training and support, as well as online video training and text manuals.

The SimpleUpdates support plans are:

Classic Support Plan:

  • Cost: Server install fee of $50 plus $220 for support.  (A support plan is required for new customers, and you save $40!)
  • Includes: Up to 4 hours allotment for site setup, support and training.
  • Duration: Support hours expire after 2 months
  • We are glad to answer your additional questions after your support plan expires via on-going email/ticket support. You can also simply renew a support plan for continued phone support, or pay as you go.

Gold Support Plan:

  • Cost: Server install fee of $50 plus $420 for support. (You save $100!)
  • Includes: Up to 8 hours allotment for site setup, support and training.
  • Duration: Support hours expire after 6 months duration.
  • We answer on-going questions after your support plan expires via email/ticket support options. You can also simply renew a support plan for continued phone support, or pay as you go.

Platinum Support Plan:

  • Cost: Server install fee of $50 plus $800 for support. (You save $240!)
  • Includes: 16 hours allotment for site setup, support and training.
  • Duration: Support hours expire after 12 months
  • We are glad to answer your additional questions after your support plan expires via on-going email/ticket support. You can also simply renew a support plan for continued phone support, or pay as you go.


Pre-payed Support Plans:

Why pre-pay for a support plan? Because we give you a 15% to 25% discount on the per hour support cost. Prepaid support time cost less than the pay as you go phone support, which is billed at our normal rate of $65 per hour.
     4 hrs prepaid support = 15% discount = $55.00 / hr = $220.
     8 hrs prepaid support = 20% discount = $52.50 / hr = $420.
   16 hrs prepaid support = 25% discount = $50.00 / hr = $800.


Onsite training: If you would like on-site training in your venue or location, one of our staff would assist with training for 4 hours with the cost of $1200.
 

Note: If you would like to clarify any of the above with us, please contact us.

* Migration of your content means that we will copy these pages from your old web site into your new SimpleUpdates.com site. A page is the equivalent to one screen full of material. You can have an unlimited number of pages that you place inside your SimpleUpdates.com site.

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